This Online support system has been designed to assist people who have met with technical problems when trying to use Newnovelist 2. In requiring assistance we request you follow the procedure below.

1) See if the answer or help you require is in the Newnovelist Program Help.

Inside the Newnovelist software program there is comprehensive help to assist you. This is found by clicking on the gray help button in the bottom panel.

2) Check the Frequently Asked Questions (FAQ) and answers below.

We are constantly being asked questions from people about how to get the best from their software. The FAQ system below details questions that have already been asked. Please check this thoroughly to see if the answer you need is available. This is an instant way of getting assistance without having to contact us which will take a little longer.

3) Contact our Support Team

If you have not been able to find an answer to your question, we have staff on hand to help you. If after going through the FAQ system your problem is still un-answered, facilities are provided to contact us. We provide this as a free service, assist people as quickly as we can and pride ourselves on the quality of our support. However, often we find customers do not check the software help or FAQ where the answer to their question has already been given and in these cases we are unable to respond.