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Frequently Asked Question (FAQ) - Problems / Questions
with purchasing |
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Please check the questions and answers
below to see if you can locate the problem you are experiencing:
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Q.1 |
Am
I entitled to a free upgrade from newnovelist Version
1 to newnovelist Version 2 ?
As with most software publishers, we provide free upgrades
between sub-releases/service packs (e.g. newnovelist 1.0
to newnovelist 1.1). However for a major software re-release
(e.g. newnovelist 1 to newnovelist 2) there is no free
upgrade as these releases are not minor enhancement/bug
fixes, but completely new software.
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Q.2 |
I
received a promotional email offering me a discount
on going from newnovelist 1 to newnovelist 2, but when
I went to buy it I did not get the reduced price - can
I still get the discount ?
No. Promotional codes used during special offers are
always checked first to ensure they apply the correct
discount. During the purchase process, straight after
the discount code has been entered you are notified
that it has been applied. ONLY if you do not type the
discount code in correctly will the discount not be
applied.
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Q.3 |
I
bought the disk version through Paypal - can I get a
download ?
No, unfortunately buying through paypal uses a mechanism
that does not support online downloads of the software.
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We hope you
have found information relating to your problem and
that it helps you. If not, please make sure it is not
in any other FAQ category by clicking HERE
to go back to the main FAQ list. If, once you have checked
the FAQ section thoroughly, you still cannot find information
relating to your problem, please Click
HERE to contact us for assistance. |
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FOR NEWNOVELIST CUSTOMERS
Your free
92-page e-book is available right now.
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